Who are we?
John Coldwell – Managing Director
International manufacturing consultancy
International Business to Business satisfaction and feedback
David Newton – Director & Founder
Designing and installing bathrooms and complex shower systems
Customer Experience, Electronics, Planned Preventative Maintenance and Facilities Management
International Product Support
Keith Walton (retd) – Engineering & Sales
International Business to Business chemical sales
35 years building steam engines from scratch
How did it originate?
TapMedic was born of out frustration, empathy and sympathy for customers with dripping taps.
When traditional multi-turn taps leak, they are reasonably easy to fix. Today however >85% of taps installed are now ¼ turn ceramic disc cartridge types. Tap suppliers love them because they are cheaper to manufacture and customers love them because they are much easier to use.
This growth has led to an explosion of cartridge variations but those variations give plumbers nightmares! Spares are often available, however without knowing a manufacturer and model, where does the plumber start? Almost all taps are now made in China; often a company sells the same ‘exterior’ to many manufacturers or importers who then call them different names (models). Although externally, they can be identical, the internals rarely the same – to drive up profits. This all means it’s now almost impossible to tell whose tap is whose and therefore impossible to know if spares are available or at what price or when…
Installers need to be paid for their time. This means that any time spent (often wasted) tracking information down has to be paid for – which adds to the overall bill. It’s for this reason installers have defaulted to advising customers with a dripping tap to change the whole tap(s). Until now, it’s proven to be the most economic solution – albeit an extremely wasteful and environmentally disastrous solution.
On the face of it, the default advice makes perfect sense – the ‘simple’ solution. Or is it? If a customer’s basin and bath taps match, and that matters to them, then, when just one drips they all need changing to match once again! That’s an expensive exercise no matter how much money you have. If you do find manufacturers spares, they are often outrageously priced because they want to replace the margin they think they’ve lost through you not buying new taps!
It’s installers who deliver this bad news and delivering it often ends up ruining their reputation with that customer. Faced with an unplanned, often major, expense, customers cast around for ways to minimise their spend. More often than not, this means cheap replacements are used to try to reduce those costs – salvaging a bit of plumber reputation at the same time. These cheap taps then fail even more quickly, and so starts an endless downward spiral of needlessness – a cycle of wasting money, time, raw materials and energy all because tap manufacturers are only interested in selling more taps.
That, dear reader, is why TapMedic was developed…