Who are we?
John Coldwell – Managing Director
International manufacturing consultancy
International Business to Business satisfaction and feedback
David Newton – Director & Founder
Designing and installing bathrooms and complex shower systems
Customer Experience, Electronics, Planned Preventative Maintenance and Facilities Management
International Product Support
Keith Walton (retd) – Engineering & Sales
International Business to Business chemical sales
35 years building steam engines from scratch (advised on Flying Scotsmans overhaul)
How did it originate?
TapMedic was born of out frustration, empathy and sympathy for customers.
When traditional multi-turn taps leak, they are reasonably easy to fix. Today however, >85% of taps installed are now ¼ or ½ turn ceramic disc cartridge types. Tap suppliers love them because they are cheaper to manufacture and customers love them because they are easy to use.
This growth has led to an explosion of cartridge variations and those variations give plumbers nightmares! Spares are often available, however without a manufacturer and a model, where does the plumber start? Almost all taps are now made in China; often a company sells the same ‘exterior’ to many manufacturers or importers who then call them different models. Although externally, they can be identical, the internals are different – to drive up profits. This all means it’s now almost impossible to tell whose tap is whose and therefore impossible to know if spares are available or at what price or when…
Installers need to be paid for their time. This means any spent (often wasted) tracking information down has to be paid for – so adds to the overall bill. It’s this reason installers have defaulted to advising customers with a dripping tap to change the whole tap(s). Until now, it’s proven to be the most economic solution – albeit wasteful.
On the face of it, it makes perfect sense – the ‘simple’ solution. Or is it? If a customer’s basin and bath taps match, and that matters, then, when just one drips, they all need changing to match once again! That’s an expensive exercise no matter how much money you have. If you do find manufacturers spares, they are often outrageously priced because they want to replace the margin they think they’ve lost through you not buying new taps!
It’s installers who deliver this bad news and delivering it ends up ruining their reputation. Faced with an unplanned, often major, expense, customers cast around for ways to minimise their spend. More often than not, this means cheap replacements are used to try to keep costs down – salvaging a bit of plumber reputation at the same time. This then fail even more quickly and there starts the endless downward spiral of needlessness – a cycle of wasting money, time, raw materials and energy all because tap manufacturers are only interested in selling more taps.
That, dear reader, is why TapMedic was developed…