Who are we?
John Coldwell (61) – Managing Director
International manufacturing consultancy
International Business to Business satisfaction and feedback
David Newton (61) – Director & Founder
Designing and installing bathrooms and complex shower systems
Customer Experience, Electronics, Planned Preventative Maintenance and Facilities Management
International Product Support
Keith Walton (retd) (72) – Engineering & Sales
International Business to Business chemical sales
35 years building steam engines from scratch (advised on Flying Scotsmans overhaul)
James Fairchild (39) – Numbers
Chartered Management Accountancy
Commercial Property Finance
How did it originate?
TapMedic was born of out frustration, empathy and sympathy for customers.
When traditional multi-turn taps leak, they are quite easy to fix. Today though, >85% of taps installed are now ¼ or ½ turn ceramic disc cartridge types. Tap suppliers love them because they are easier to use, look nicer and are cheaper to manufacture. Unfortunately, this has led to an explosion of cartridge variations. The consequences of these variations are that when a customer calls about ‘my dripping tap’ plumbers have nightmares…
Yes, spares are often available. However, without a manufacturer and a model, where do you start? Because nearly all taps are now made in China, often a company sells the same ‘exterior’ to different manufacturers or importers under different model names. Unfortunately although externally many are identical, the internals are changed to drive down costs in the race for profits. The bottom line is that it’s now almost impossible to tell whose tap is whose and therefore impossible to know if spares are available or at what price or when…
Installers operate in the real world. The time spent (often wasted) tracking information down has to be paid for so adds to the overall bill. It’s for this reason the default advice to customers in this situation is to suggest they change the whole tap(s) as, overall, it generally proves the most economic solution.
It seems to make perfect sense because it’s the ‘simple’ solution; or is it? If a customer’s basin and bath taps match, and that matters, then they all need changing to match once again. That’s an expensive exercise no matter how much money you have. If you do find manufacturers spares, they are often outrageously priced because they want to replace the margin they think they’ve lost through you not buying new taps!
It’s poor plumbers who deliver this bad news and delivering it ends up ruining reputations! Faced with an unplanned, often major, expense, customers cast around for ways to minimise their spend so, more often than, cheap replacements are suggested to try to keep costs down – salvaging a bit of plumber reputation at the same time. This then starts the endless downward spiral of needlessness – an never ending cycle of wasting money, time, raw materials and energy all because tap manufacturers are only interested in selling more taps …
That, dear reader, is why TapMedic was developed.